Frequently Asked Questions

What is BDIX?

BDIX full meaning is Bangladesh Internet Exchange. Which means a local exchange point where local Internet Service Providers to connect and share data to store local data in local.

What is FTP Server?

FTP Server full meaning is File Transfer Protocol Server, where a user can download files with Local data transfer speed.

I can’t access my internet. How do i contact support center?

You can connect our Support Center by call +880-1790-775011, 0731-63762, 0731-63130 or You can email us for more details visit

There is a problem with my billing. How do i contact billing department?

call +880-1790-775011, 0731-63762, 0731-63130 (Saturday to Thursday @ 10:00 AM to 06:00 PM) or You can email us Or simply email us

I want to change my Email Address, Mobile Number and Other Relative Information. Is it possible?

Yes, It is possible. You need to send an email to from your registered email address for any data change or update request.

I Want to suspend my connection for few month, is it possible?

Yes, you can. You must come to our office and fill up the disconnect form then we will take action as per your request.

Is there any Online payment system?

No, not yet. We are working on it So you have to pay your monthly bill directly to the office.

Do I have to sign a contract?

Yes, We have an account opening form. You need to read it and sign it properly.

Is there any installation cost?

Yes, We called it OTC (One Time Cost).

Does VISION Technologies Limited Cache any game server?

No, VISION does not cache any game server.

I will get FTP Access?

If you are directly connected through VISION (Without NTTN such as fiber@home, Summit or others) You will get FTP Access with a smart amount of download bandwidth.

How can I contact with your higher management?

Best option to contact with higher management is sending email to

Do I need a dial-up modem and telephone line?

No. There is no phone line or dial-up data modem required to use your VISION Internet service.

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